PRIVACY POLICY
Last updated: 25 February 2026
1. Who We Are
HGV Connect operates the website hgvconnect.co.uk and its subdomains. We are a driver registration platform that connects verified HGV drivers with specialist recruitment agencies in the United Kingdom.
For data protection enquiries, contact us at: hello@hgvconnect.co.uk
2. What Data We Collect
Information you provide directly
- Registration data: Full name, email address, mobile phone number, postcode or region
- Professional data: Licence categories held (Cat C, Cat C+E, ADR, etc.), years of experience, CPC expiry date, preferred work types and shift preferences
- Contact form data: Name, email address, enquiry type, message content
- Agency partner data: Company name, contact name, email address, phone number, REC membership status
Information collected automatically
- Technical data: IP address, browser type and version, operating system, device type
- Usage data: Pages visited, time spent on pages, referral source, click patterns
- Cookie data: See Section 9 (Cookie Policy) below
3. How We Use Your Data
| Purpose | Legal Basis (UK GDPR Art. 6) |
|---|---|
| Creating and managing your driver profile | Consent (Art. 6(1)(a)) |
| Sharing your profile with partner recruitment agencies | Consent (Art. 6(1)(a)) |
| Responding to enquiries via our contact form | Legitimate interest (Art. 6(1)(f)) |
| Sending service-related communications | Legitimate interest (Art. 6(1)(f)) |
| Website analytics and improvement | Legitimate interest (Art. 6(1)(f)) |
| Complying with legal obligations | Legal obligation (Art. 6(1)(c)) |
4. Who We Share Your Data With
We share your data with the following categories of recipients:
- Partner recruitment agencies: When you register as a driver and consent to being contacted, we share your professional profile (name, contact details, licence categories, experience, preferences) with our vetted partner agencies only.
- Hosting and infrastructure providers: SiteGround (web hosting), Cloudflare (CDN and security). These providers process data only on our instruction and under appropriate data processing agreements.
- Form processing: WPForms processes form submission data on our behalf. Data is not retained by WPForms beyond processing.
- Legal requirements: We may disclose data where required by law, court order, or regulatory authority.
We do not sell, rent, or trade your personal data to third parties for marketing purposes.
5. Your Rights Under UK GDPR
You have the following rights in relation to your personal data:
- Right to access: Request a copy of the data we hold about you
- Right to rectification: Ask us to correct inaccurate data
- Right to erasure: Request deletion of your data (“right to be forgotten”)
- Right to restrict processing: Ask us to limit how we use your data
- Right to data portability: Receive your data in a machine-readable format
- Right to object: Object to processing based on legitimate interests
- Right to withdraw consent: Withdraw any consent given at any time
To exercise any of these rights, contact us at hello@hgvconnect.co.uk. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
6. Data Retention
We retain your personal data for the following periods:
- Driver registrations: Until you request deletion, or 24 months of inactivity — whichever comes first
- Contact form submissions: 12 months from submission
- Agency partner data: For the duration of the partnership plus 12 months
- Technical/log data: 90 days
7. Data Security
We take reasonable steps to protect your personal data against unauthorised access, loss, or disclosure. This includes:
- HTTPS encryption on all data in transit
- Cloudflare DDoS protection and Web Application Firewall
- Access controls restricting who can access stored data
- Regular security reviews of our infrastructure
No method of transmission over the internet is 100% secure. If you believe your data has been compromised, contact us immediately at hello@hgvconnect.co.uk.
8. International Transfers
Your data is primarily stored and processed within the United Kingdom and European Economic Area. Where data is processed outside the UK/EEA (for example, by Cloudflare’s global network), appropriate safeguards are in place in accordance with UK GDPR Chapter V requirements.
9. Cookie Policy
What are cookies?
Cookies are small text files stored on your device when you visit a website. They help the site work correctly and remember your preferences.
Cookies we use
| Cookie / Provider | Purpose | Type |
|---|---|---|
| WordPress session cookies | Keeps you logged in (admin only) | Strictly necessary |
| Cloudflare (__cf_bm, cf_clearance) | Bot detection and security | Strictly necessary |
| Cloudflare Turnstile | CAPTCHA verification on contact forms — prevents spam submissions | Strictly necessary |
| SiteGround caching | Performance caching to speed up page delivery | Strictly necessary |
| hgv_cookie_consent (localStorage) | Remembers your cookie preference so we don’t ask again | Functional |
Do you use analytics or advertising cookies?
Currently, no. We do not use Google Analytics, Facebook Pixel, or any advertising tracking cookies. If this changes, we will update this policy and request your consent before any tracking cookies are set.
Managing cookies
You can control cookies through your browser settings. Disabling strictly necessary cookies may affect how the site functions (for example, contact forms may not work correctly). For more information, visit aboutcookies.org.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. For significant changes, we will make reasonable efforts to notify affected users. Your continued use of the Platform following any changes constitutes acceptance of the updated policy.
11. Contact
For any data protection questions, requests to exercise your rights, or complaints:
HGV Connect
Email: hello@hgvconnect.co.uk
Website: hgvconnect.co.uk